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Privacy Policy

RentLokr ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use our platform.

1. Information We Collect

We collect the following categories of information:

  • Account Information: Name, email, phone number, password (hashed), and address.
  • Profile Details: Profile photo, biography, preferred location, or contact preferences.
  • Verification Information: Government-issued ID, date of birth, selfie, verification status. We do not store ID images; these are handled via third-party providers (e.g., Stripe Identity, Persona).
  • Rental Listings: Photos, descriptions, item value, availability dates, and location ZIP codes.
  • Booking Information: Start/end dates, item rented, rental cost, renter and rentee IDs.
  • Insurance Data: Information shared with our insurance partners, including verified identity details, item metadata, and rental terms for coverage and claims.
  • Payment Data: Handled entirely by third-party providers (e.g., Stripe). We do not collect or store full credit card or banking details.
  • Communications: Messages between users, reviews, support requests, and system notifications.
  • Device & Usage Data: IP address, browser type, device type, interaction logs, and session metadata.

2. How We Use Your Information

We use your data to:

  • Provide and manage your RentLokr account and listings
  • Facilitate secure bookings and communications between users
  • Verify identities to protect all parties involved
  • Transmit rental data to insurance partners for policy generation and claims support
  • Facilitate payments and deposits through our third-party payment provider
  • Send transactional emails and notifications
  • Analyze platform usage and improve our services
  • Enforce our Terms of Use and prevent fraud or misuse

3. When We Share Your Information

We do not sell your personal data. We only share data as needed with:

  • Identity Verification Providers: To verify user identities and protect against fraud
  • Payment Providers: RentLokr does not process payments directly. Your payment information is securely handled by third-party providers (e.g., Stripe, PayPal) for transaction and refund processing.
  • Insurance Partners: For the purpose of issuing temporary rental coverage and processing claims
  • Service Providers: Who support hosting, analytics, or infrastructure (under contract)
  • Legal Authorities: When required by law, subpoena, or to protect RentLokr’s rights
RentLokr never stores full credit card or bank information. All payment data is collected and processed securely by our integrated payment provider under their own privacy and compliance policies.

4. User Rights & Choices

You have the right to:

  • Access and review your personal data
  • Correct inaccuracies in your profile or account
  • Delete your account and associated data (subject to rental history and legal retention)
  • Withdraw consent from marketing communications at any time
To exercise these rights, email us at support@rentlokr.com.

5. Data Security

We implement technical and organizational safeguards to protect your data, including:

  • SSL encryption in transit
  • Hashed passwords and secure credential storage
  • Access controls and limited data exposure
  • Audit logging for sensitive operations
Sensitive information like ID images and payment data is handled by certified third-party providers.

6. Retention Policy

We retain your data as long as necessary to fulfill rental obligations, legal requirements, and support fraud investigations. Basic transaction records may be stored longer for tax and reporting compliance.

7. Insurance Information Disclosure

When insurance is requested for a rental, we will securely transmit relevant rental details, user identity data (e.g. verified name and address), and item metadata to our insurance partners. We do not make insurance decisions or store coverage policies ourselves. All policies are issued and underwritten by third-party providers.

8. Children’s Privacy

Our platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

9. International Transfers

If you are located outside the United States, please note that your data will be processed and stored in the U.S. using compliant cloud infrastructure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominently displayed in the app.

Last updated: May 27, 2025

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